|Published On||11 Sep 2017|
Customer-oriented and cost effective delivery solutions have been one of the most sought after products in Vietnam in the recent decades. Noi Bai Express and Trading JSC (NETCO) is at the forefront of this race and continually proves itself a top player in the courier and parcel industry. The Company is now awaiting its 15th anniversary and has thrived and grown exponentially since its establishment. Its workforce of over 1,200 employees, dispesed in all 63 provinces in Vietnam, are always ready to provide services to more than 4,000 customers daily including multinational giants such as Samsung, P&G, LG, Friesland Campina, etc. �To achieve this success, the Company has made a point of investing in its own custom-made software by using in-house developer team and develop and groom its management team from the ground up. Particularly, the NETCO ERP system (available on website and mobile) offer customers the ability to place, track, and manage orders, control billings and COD (collect-on-delivery) amount in real-time. This frees up tim for customer service team to focus on resolving complaints and exceptions and helps provide accurate KPIs for operation. Meanwhile, internal promotion helps foster loyalty and ensures the Company�s values are embedded in everyday�s practice of each employee. Along with technology, the Company also enriches its portfolio by including more value-added services for domestic delivery such as installation of household electronic appliances, collect on delivery, roundtrip delivery, etc. and makes investment to improve its international logistics capabilities with the aim of expanding its network to neighbouring countries. All in all, Noi Bai Express and Trading JSC has positioned itself to make the best of its opportunities to overtake the market and will continue its success story in the future.